FAQ

Shipping informations

Account Shipping informations Orders Size guide Payments Returns & Exchanges

What countries does JACQUEMUS.com deliver to?

Our online boutique delivers internationally. You can find the list of available locations through the "Country" menu at check-out. Please contact our Customer Service Team at customercare@jacquemus.com if you have any additional questions.

What delivery services are available?

We may deliver your order to your personal postal address; a signature is required to retrieve your parcel. You may also choose to pick-up your parcel at a UPS Access Point if the option is available in your country. Our carriers internationally are UPS and FedEx, and Chronopost in Metropolitan France.

Is the delivery of my order free?

JACQUEMUS offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.

Do I need to pay customs fees?

For order placed outside the UE, JACQUEMUS covers applicable duties and customs fees for most* delivery countries. *Please refer to the list bellow for countries or regions where JACQUEMUS does not cover customs duties: Andorra, Armenia, American Samoa, Azerbaijan, Bhutan, Belarus, Central African, Cook Islands, Fiji, Federated States of Micronesia, France (Overseas islands), Kyrgyzstan, Cambodia, Kiribati, Lao People's Democratic Republic, Marshall Islands, Mongolia, Northern Mariana Islands, Papua New Guinea, Palau, Solomon Islands, Tajikistan, Timor-Leste, Turkmenistan, Tonga, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Samoa.

What is the delivery time for my order?

 

  Livraison Standard Livraison Point Relais  Livraison Express
Worldwide 2—5 business days 2—6 business days 1—2 business days
Orders are generally delivered between 2–4 business days from the moment the shipping confirmation e-mail is sent. Kindly note that delays may be caused by delays in payment authorizations, product availability or customs delays. During our sales period, the large amount of orders may also result in longer delivery times.

Has my order been shipped?

Once your order is shipped, you will receive a confirmation e-mail with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.

I haven’t received my order. What should I do?

We kindly invite you to open a claim with your carrier and contact our customer service at customercare@jacquemus.com. Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel

*After this period, we are not able to claim any lost orders.