Opening an account is very easy. Simply click on “My Account” on the top right corner, complete your first and last name, and create a password. Or, when you place an order, you will be prompted to save your information with your email address and password.

When your order is shipped, you will receive an email with a tracking link to follow your order. You may always contact our carrier for any questions regarding your shipment.

If you forget your password, click on the "I forgot" button while logging in to your account, you will receive an e-mail with a link to create a new one.

Creating an account enables you to be quickly identified when shopping on our website. An account offers you a safe, easy and fast way to order. Your account saves information like order history, billing and shipping address. You may also follow-up on your orders placed. Your password assures that only you can access the information on your account.

If you wish to delete your account, please contact our Customer Service Team at customercare@jacquemus.com.